![]() ![]() * If you see "loading application" and no countdown on your screen, select "cancel" and you'll be able to see the countdown. While phone is powering back up (you have about 5-10 seconds to complete this step) press and hold the following keys simultaneously during the Updater/BootROM countdown process:.Restart the phone by powering down (unplug it count to 10 then plug it back in).Note: The MAC address can be found on the rear/bottom of the phone or you can see the MAC address by pressing "Menu", "Status", "Platform", "Phone". (example of a mac address would be: 0004F2xxxxxx). Locate the MAC address (serial number) of the phone you want to reset and write it down.If this is the case, you can follow these steps: Note: If you've purchased a used phone, the password 456 may not work depending on any settings changed by the previous user. There, you will see a 4-digit password which you can use to access your phone. You can find your Polycom password by logging into the Admin Portal. If you've previously configured your Polycom using 456, or if you've purchased a new Polycom, your password may have updated for security purposes. If the phone is on our boot server, but not provisioned through the admin portal.If the phone is on our boot server but has not rebooted.For Polycom phones, the password 456 should work under the following circumstances: ![]()
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